28 - 29 November, 2017 | Rydges Sydney Central, Sydney, NSW

Fiona Hearn


Executive General Manager of Care, Innovation and Quality
Bolton Clarke


9:00 AM Opening Remarks


12:00 PM Adapting the Aged Care Workforce to Changing Technologies and Models of Care

With ongoing transformational changes in technology, health care services are experiencing significant change. In light of this, aged care providers need to be more customer-centric, which is driving internal transformation of their delivery models. Bolton Clarke’s Fiona Hearn will discuss how to merge and adapt these technology changes to the current health climate to ensure a sustainable workforce structure.

  • How does consumer choice affect how service is differentiated?
  • Embedding the importance of continuity of care to ensure a higher retention rate
  • Understanding how to implement sophisticated processes in your workforce strategy
  • Redesigning a Service Delivery Model in a consumer driven marketplace


Check out the incredible speaker line-up to see who will be joining Fiona.

Download The Latest Agenda