Executive General Manager of Care, Innovation and Quality
9:00 AM Opening Remarks
With ongoing transformational changes in technology, health care services are experiencing significant change. In light of this, aged care providers need to be more customer-centric, which is driving internal transformation of their delivery models. Bolton Clarke’s Fiona Hearn will discuss how to merge and adapt these technology changes to the current health climate to ensure a sustainable workforce structure.
- How does consumer choice affect how service is differentiated?
- Embedding the importance of continuity of care to ensure a higher retention rate
- Understanding how to implement sophisticated processes in your workforce strategy
- Redesigning a Service Delivery Model in a consumer driven marketplace